Digital public services

Brief summary

The Confederation, communes and cities are strengthening cooperation on setting up and managing "digital public services". In this regard, the Federal Council and the Plenary Assembly of the Conference of the Cantonal Governments of Switzerland (CCG) agreed on a comprehensive project at the beginning of April 2020. Existing staff and financial resources should be combined in a new joint organisation to ensure more effective use and accelerate progress in the digitalisation of public services.


Since 2008, the Confederation, cantons and communes have been working together to establish digital public services in Switzerland. For this purpose, they have defined a joint eGovernment strategy; implementation is coordinated by the tripartite organisation eGovernment Switzerland. Other organisations such as the Swiss Conference on Informatics (SIK/CSI) or the eCH standardisation association promote the use of information and communication technology in public administrations. As a result, in recent years the Confederation, cantons and communes have laid a great deal of groundwork and set up a large number of electronic government services.

Harmonisation task

In an international comparison, the digitalisation of services and processes in Swiss public administrations is proceeding rather slowly. In addition, new challenges are emerging, such as the once-only principle in data management or the widespread automation of administrative procedures. The Federal Council and the CCG therefore take the view that it is necessary to better coordinate activities across the three levels of government in a new organisation. At the beginning of April 2020, they issued the mandate for the phased creation of this new organisation.

Further development

In the first phase, running until 2022, a political platform is planned as a standard development, without any powers as yet, but with a broad mandate and the right to make proposals. The second phase will see a political platform which will set binding standards in areas such as data management. In the third phase, an authority will be set up, with a broad mandate and associated powers. At the end of each phase, the Federal Council and the Plenary Assembly of the CCG will assess what has been achieved, and decide on the next phase.

Current status

On 26 August 2020, the Federal Council appointed Peppino Giarritta as digital public services officer for the Confederation and cantons, and on 28 August 2020, the Conference of Cantonal Governments (CCG) confirmed him. He will take up the newly created position on 1 March 2021. By the end of 2020, a working group made up of representatives from eGovernment Switzerland, the Swiss Conference on Informatics (SIK/CSI), the eCH Association and other experts from the Confederation, cantons and communes will draw up the legal, financial and organisational basis for the first phase. These will provide the foundations for the consultation and approval processes at federal and cantonal level, which are scheduled for the end of 2021.

Last modification 28.10.2020

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