Ombudsman according to the FinSA

In accordance with the Financial Services Act (FinSA), clients of financial service providers can initiate an ombudsman procedure before an ombudsman recognised by the Federal Finance Department (FDF).

Legal basis

Articles 74 et seq. of the FinSA provide for a mediation procedure before an ombudsman to settle legal disputes between clients and financial service providers.

For this purpose, the financial services providers must be affiliated to an ombudsman (Art. 77 of the FinSA) that has been recognised by the FDF (Art. 84 para. 1 of the FinSA).

List of recognised ombudsmen

  • Financial Services Ombudsman (FINSOM)
    Avenue de la Gare 66, 1920 Martigny

  • Finanzombuds­stelle Schweiz (FINOS)
    Talstrasse 20, 8001 Zürich

  • OFS Ombud Finance Switzerland
    Bollwerk 21, c/o Etude Peter von Ins, 3011 Bern

  • Ombudsman's Office for financial service providers
    Bleicherweg 10, 8001 Zürich

  • Swiss Banking Ombudsman Foundation
    Bahnhofplatz 9, 8021 Zürich

  • Swiss Arbitration Centre
    Boulevard du Théâtre 4, case postale 5039, 1211 Genève 11
    Löwenstrasse 11, Postfach, 8021 Zürich
    Corso Elvezia 16, casella postale, 6901 Lugano

  • Terraxis SA
    Rue de la Tour-de-l'Île 1, 1204 Genève

  • Lichtensteinische Schlichtungsstelle im Finanzdienstleitungsbereich
    Dr. Peter Wolff, Landstrasse 60, 9490 Vaduz

    Ombudsman for asset managers domiciled in Liechtenstein that are members of the Association of Independent Asset Managers in Liechtenstein and have clients in Switzerland, or that otherwise fall within the scope of the FinSA.

Eligibility and conditions for membership are governed by the regulations of the ombudsman offices.


Review criteria of the FDF

When recognising ombudsmen, the FDF is bound by the provisions of the law and ordinance. These provide for a certain amount of discretion. The following explanations are intended to show when the FDF considers the prerequisites to be fulfilled. It is not excluded that the fulfilment of the recognition requirements may be proven by other means.


Components of the application

The following documents must be submitted as proof of the recognition requirements:

  • Articles of incorporation
  • Organisational regulations
  • Rules of procedure
  • Schedule of contributions and costs
  • Proof of financing
  • Business plan
  • Proof of interest of affiliated financial service providers or those interested in becoming affiliated (list of members, declaration of intent of an industry association, etc.)
  • CV of the ombudsperson responsible
  • Job and requirement profiles of the individuals leading cases

Deadline, address and form

Requests for the recognition of an ombudsman must be submitted to the

Federal Department of Finance FDF
General Secretariat
Legal Services
3003 Bern

Requests must be submitted by post or electronically via the FDF's secure online form.

Last modification 09.02.2024

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