Digital public services

Brief summary

The Confederation, communes and cities are strengthening cooperation on setting up and managing "digital public services". In this regard, the Federal Council and the Plenary Assembly of the Conference of the Cantonal Governments of Switzerland (CCG) agreed on a comprehensive project at the beginning of April 2020. Existing staff and financial resources should be combined in a new joint organisation to ensure more effective use and accelerate progress in the digitalisation of public services. The Federal Council and the cantonal governments established the new coordinating organisation Digital Public Services Switzerland on 1 January 2022.

Current status

At the end of August 2020, the Federal Council and the Executive Committee of the CCG appointed Mr Peppino Giarritta as Digital Public Services Switzerland Officer for the Confederation and cantons. He took up the position on 1 March 2021. He leads and is responsible for the development of Digital Public Services Switzerland (DPSS) and manages the DPSS office, which is administratively part of the GS-FDF.
The Confederation and the cantons, as equal sponsors of the DPSS, approved the public-law framework agreement on Digital Public Services Switzerland at the Plenary Assembly of the CCG on 23 September and at the Federal Council meeting on 24 September 2021. The ratification of the framework agreement by the cantonal governments was approved on 17 December 2021 at the Plenary Assembly of the CCG.

BBl 2021 3030 – Public-law framework agreement on Digital Public Services Switzerland (in German)


Since 2008, the Confederation, cantons and communes have been working together to establish digital public services in Switzerland. For this purpose, they defined a joint eGovernment strategy, implementation of which was coordinated by the tripartite organisation eGovernment Switzerland until the end of 2021. Until the DPSS strategy is approved, the 2020-2023 eGovernment Strategy Switzerland will continue to serve as a guideline for Digital Public Services Switzerland. Other organisations such as the eCH standardisation association promote the use of information and communication technology in public administrations. As a result, in recent years the Confederation, cantons and communes have laid a great deal of groundwork and set up a large number of electronic government services.

Harmonisation task

In an international comparison, the digitalisation of services and processes in Swiss public administrations is proceeding rather slowly. In addition, new challenges are emerging, such as the once-only principle in data management or the widespread automation of administrative procedures. The Federal Council and the CCG therefore take the view that it is necessary to better coordinate activities across the three levels of government in a new organisation. At the beginning of April 2020, they issued the mandate for the phased creation of this new organisation.

Further development

In the first phase, running until 2022, a political platform is planned as a standard development, without any powers as yet, but with a broad mandate and the right to make proposals. The second phase will see a political platform which will set binding standards in areas such as data management. In the third phase, an authority will be set up, with a broad mandate and associated powers. At the end of each phase, the Federal Council and the Plenary Assembly of the CCG will assess what has been achieved, and decide on the next phase.


Last modification 10.05.2022


Digital Public Services Switzerland

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